FAQs

If a product is out of stock, how will I know when it will be back in stock?
Please visit our contact page and submit your request there, or email us at info@shoploveolivia.com. We will get back with you within 24 hours with a general idea of when the product will be available. In the meantime, you can still place the order and it will arrive within 12-20 days once the order has processed, which takes 3-5 business days.


How do I care for my clothing?
We recommend washing all clothing items on the gentle cycle in cold water. Do not dry. Depending upon the material, you may iron the material on medium.


Do you ship internationally?
Unfortunately, we do not ship internationally at this time.


How much does shipping cost?
Love Olivia offers free domestic shipping on orders over $50. For more information, please visit our shipping page.


How long will it take to receive my order?
We only offer standard shipping at this time. Orders are processed within 3-5 business days, most products ship within 5-7 days. Items that are not stocked or that are out of stock ship from our global manufacturing partners within 12-20 days, once order has been processed. It is through these global partnerships, that we are able to pass the savings onto you and offer beautiful, quality goods at an affordable price. 

Once order is placed, you will receive a system generated email with tracking information. For items that are not stocked or that are out of stock, if you do not receive your package within 30 days, we will fully refund your money, guaranteed. 

We are not responsible for lost or stolen items once delivery has been confirmed. 


Do you offer express or overnight shipping?
We understand the need to receive something fast! Unfortunately, we only offer standard shipping at this time.


What are your tax rates and fees?
Tax rates vary by state; upon check-out you will be provided the sales tax information for the state in which you are placing the order. This is calculated through Shopify’s eCommerce platform.

What is the Love Olivia's return and exchange policy?
Please view our Return and Exchange Policy located within the "Policies" link.

 
Is my information safe?
Yes. Please view our Privacy Policy located within the "Policies" link.


How can I keep up-to-date on the latest information from Love Olivia?
Love Olivia is continually adding new designs every week. Be sure to check back often for the latest trendy children’s fashions. Follow us on Facebook, Instagram and Pinterest for giveaways, alerts on new arrivals, flash sales and more. Free shipping on orders over $50!


How do I know what size to order for my child?
Most garments run true to size though some do run small. When in doubt, size up! We do offer exchanges in the event the item does not fit your child. Please view our Return and Exchange Policy located within the "Policies" link. Please make sure to view the size chart included on each product page as that will help guide what size you will want to order for your child. 

What form of payments do you accept?
Love Olivia accepts all major credit cards and PayPal.